Scale Support Without Scaling Headcount

Customer expectations for fast, effective support have never been higher. But with limited resources, many teams struggle to keep up. The result? Longer response times, lower CSAT, and frustrated reps.

With HubSpot Service Hub + AI, you can balance efficiency and customer experience. The AI-powered Help Desk and self-service tools allow your team to resolve issues faster, while giving managers and customers the insights they need.

AI-Powered Solutions for Support Teams

AI isn’t replacing your support reps — it’s amplifying them. By automating repetitive tasks and surfacing insights, HubSpot’s AI frees human agents to focus on meaningful interactions.

Benefits:

• Faster responses, fewer backlogs

• Unified view of tickets and conversations

• Smart automation across channels (email, chat, phone, social)

• Personalised experiences powered by your CRM data

Tools to Help You Scale Support

For Support Reps: Help Desk Workspace

• Centralised Ticketing – all inquiries captured and tracked as tickets.

• Real-Time Updates – new messages instantly appear in the ticket list view.

• Smart Search & Filters – quickly find and manage conversations.

• Seamless Multichannel Support – handle email, chat, phone, and social from one place.

For Managers: Insights & Control

• Advanced SLAs – tailor agreements by ticket properties for accurate reporting.

• Capacity & Skills-Based Routing – match tickets to the best rep at the right time.

• Performance Tracking – monitor “time to first reply,” “time to close,” and rep productivity.

For Customers: Self-Service & AI

• AI Chatbots/Agents – resolve issues instantly with GPT-powered responses.

• Knowledge Base Agent – convert tickets into searchable self-service content.

• Customer Portal – allow customers to track progress and find answers anytime.

• Multi-Language & Content Management – deliver support at scale across markets.

The Results Speak for Themselves

Businesses using HubSpot Service Hub with AI report:

• 13x faster ticket resolution

• 42% more tickets closed per agent

• 324% increase in ticket closure rates after 12 months

• Enterprise customers closing 26.8x more tickets

• Professional plan customers closing 11.9x more tickets

When Sales and Service Hub are integrated, businesses see a 27% increase in ticket close rates, proving the power of a unified platform.

Why Choose Uspeh?

We specialise in implementing HubSpot AI + Service Hub to help support teams scale without losing the human touch. From setup to training, we make sure your reps, managers, and customers get the full benefit of AI-driven support.

Ready to deliver faster, smarter, more scalable customer service?